The P4 System Consistently Works

June 14, 2021

You’ll recall that I featured my former employer, Delta Air Lines, and the culture of excellence it has created over the decades by applying the P4 system outlined in my book, The Flight to Excellence, Soaring to New Heights In Business and Life. Of course, Delta is a massive company with tens of thousands of employees, hundreds of airplanes, and a global footprint. One may assume it easier to focus on the four Ps when resources abound, yet the system works just as well in a small business or even a personal environment.


Family Culture

June 7, 2021

I was on the Delta employee website recently, listing myself to take a flight. It was my first flight since Covid, and yes, as a retiree, I still get to fly free! I came across an article entitled "How culture and creativity saved thousands of Delta jobs." In short, CEO Ed Bastian shared in a memo to all employees that Delta had effectively planned and managed staffing to avoid layoffs. "Avoiding involuntary furloughs in this unprecedented environment is entirely due to the innovation, hard work, and shared sacrifice of our people," Bastian said. In the words of that great baseball philosopher, Yogi Berra, I couldn't help but feel "Déjà vu all over again."


Never Forget

May 31, 2021

As we take advantage of the vaccines and observe this unofficial beginning of summer, let's not forget what the Memorial Day celebration is about. It is to remember and honor the men and women in uniform who died in service to our country.


Focus On What’s Important

May 24, 2021

I recently posted a saying on social media that I keep in mind: “It doesn’t matter what others are doing. It matters what you are doing.” There is a corollary statement that is just as important in business and life: “It doesn’t matter what others are getting. It matters what you are getting.” Emphasizing this point in a business transaction some years ago helped me navigate a tense situation and close a very lucrative deal.